Hospitality Manager

TopGolf - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager at Topgolf is responsible for supervising the team to ensure best-in-class service and guest satisfaction. This role involves coaching and developing team members, upholding operating procedures, and maximizing profit and revenue while maintaining a fun and engaging environment. The manager will also focus on business metrics to drive performance and delegate tasks effectively.

Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Requirements

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location