Hospitality Manager

$60,000 - $65,000/Yr

Octagon - Stamford, CT

posted 2 months ago

Full-time - Mid Level
Stamford, CT
Performing Arts, Spectator Sports, and Related Industries

About the position

THE JOB / Hospitality Manager EXPERIENCES / Responsible for planning and executing event and experiential marketing programs. Our headquarters is in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (2-3 days week in office) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Los Angeles, CA or Atlanta, GA. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite. We are looking for a dedicated and hardworking person to join our skilled and energetic Hosting x Hospitality Team. The programs incorporate unique sport/culinary/entertainment elements coupled with travel destinations all over the world! If collecting frequent-flyer miles excites you, this job is for you! In this outstanding role, your principal responsibilities will include development and creation of pre-event planning documents, daily program operations, presentation materials and you will play a key role in the onsite implementation of hospitality programs. You will be working with a team committed to providing a seamless, high-touch hospitality experience to our brand clients for their most important guests. With the team located across a few Octagon offices, there will be broad exposure to the hospitality industry with a tremendous potential to learn and gain hands-on experience. This position will be exposed to high profile partners and will be expected to collaborate with internal teammates, agency colleagues, preferred vendors, and highly worthy clientele. This position requires travel and is best suited for a candidate interested in working in a team environment with a diverse group of people from different countries and cultural backgrounds.

Responsibilities

  • Project manage multiple hospitality programs simultaneously; using superior attention to detail and client management skills
  • Design, develop and present strategic program recommendations and program execution guides
  • Research and implement tactical plans, handling client and vendor relationships
  • Develop guidelines, sell in presentations, and best practices documents to distribute internally and to clients
  • Management of precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
  • Exemplary service onsite for clients and guests at all program events
  • Serve as onsite host during implementation of programs
  • Provide internal and client updates as needed
  • May supervise staff and/or interns in the implementation of programs and events
  • Lead all aspects of online guest registration systems and databases
  • Design templates and acquire invitee information from various clients
  • Creation of personalized itineraries for various events (i.e., golf, football, private events, entertainment)
  • Lead weekly status calls and other key meetings with both internal and external constituents
  • Handle all logistics to include, but not limited to, gifting, decor, lodging, transportation, food and beverage, production services, and celebrity appearances
  • Review and distribute event status meeting notes, execution guides, staff implementation guides
  • Compile event results reporting and wrap-up report development
  • General account management and assistance with client requests
  • Weekend/holiday work as needed

Requirements

  • 5ish years' experience in related events field; past hospitality experience preferred
  • Extraordinarily well-organized and efficient
  • A great teammate who wants to know what others are working on and wants to help
  • A self-starter with the ability to prioritize multiple projects simultaneously
  • Ability to form effective links with clients; flexible and adaptable in working with various personalities
  • Excellent interpersonal skills, both written and oral
  • Ability to thrive despite any pressure and is outstanding at problem solving; offering creative solutions
  • Knowledgeable in the Microsoft Office suite; particularly Excel, PowerPoint, Word
  • Experience handling a budget and Excel does not scare you

Nice-to-haves

  • A second language is a plus
  • A sense of humor and good storytelling; we like to laugh
  • A jetsetter: your bags are packed, and you are thrilled at the idea of travel

Benefits

  • Commuter assistance
  • Health savings account
  • Employee stock purchase plan
  • Health insurance
  • Unlimited paid time off
  • Dental insurance
  • Flexible spending account
  • Parental leave
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Pet insurance
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