Hospitality Market Manager

$60,000 - $60,000/Yr

Heart Of The House Hospitality - Dallas, TX

Full-time - Mid Level

Dallas, TX

Administrative and Support Services

About the position

The Bilingual Hospitality Market Manager at Heart of the House Hospitality is a leadership role focused on managing account relationships, supporting hotel clients, and driving business growth in the Dallas market. This position emphasizes nurturing local hospitality talent while ensuring a positive and safe working environment for associates. The role requires flexibility and a dynamic schedule to meet market demands and client needs.

Responsibilities

• Support our hotel client base and grow market share.
• Deepen hospitality client relationships and ensure a positive and safe working environment for all Heart of the House Associates.
• Recruit, hire, onboard, and nurture all team members in Market, Operations Supervisors and Field Associates.
• Own all aspects of systems compliance to ensure all associate and client information is consistently entered into systems for efficiency, quality reporting, and transparent knowledge sharing.
• Manage all client sites within their assigned market to ensure all are properly staffed.
• Champion all hospitality associates as they work out in the field.

Requirements

• 3+ years' experience in management, hospitality sales, or hotel management.
• Must live in Dallas to service and support associates and clients.
• Bilingual (English/Spanish).
• Experience as a hands-on people-leader who builds high-performance teams.
• Strong managerial skill set that can manage multiple priorities and details associated with assignments at various sites.
• Ability to work independently and take initiative to serve customers throughout the market; requires daily hands-on work and willingness to travel 80% in the market.
• Ability to adapt to ongoing changes and thrive in a fast-paced customer-service-driven environment.
• Excellent client relationship and critical thinking skills; ability to manage daily interactions and resolve problems.
• Excellent internal and external verbal and written communication skills.
• Systems savvy; ideally with prior exposure to CRMs and HRIS/Applicant Tracking Systems.
• Bachelor's Degree preferred or equivalent work experience.

Nice-to-haves

• Experience in hospitality staffing or labor management.
• Prior experience with performance reward and recognition programs.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance