Hospitality Market Manager

$60,000 - $60,000/Yr

Heart Of The House Hospitality - Dallas, TX

Full-time - Mid Level

Dallas, TX

Administrative and Support Services

About the position

The Hospitality Market Manager at Heart of the House Hospitality is a leadership role focused on managing account relationships, supporting hotel clients, and driving business growth in the Dallas market. This position emphasizes employee development, customer service, and operational excellence within the hospitality sector.

Responsibilities

• Support our hotel client base and grow market share.
• Deepen hospitality client relationships and ensure a positive and safe working environment for all Heart of the House Associates.
• Recruit, hire, onboard, and nurture all team members in Market, Operations Supervisors and Field Associates.
• Own all aspects of systems compliance to ensure all associate and client information is consistently entered into systems for efficiency, quality reporting, and transparent knowledge sharing.
• Manage all client sites within their assigned market to ensure all are properly staffed.
• Champion all hospitality associates as they work out in the field.

Requirements

• 3+ years' experience in management, hospitality sales, or hotel management.
• Must live in Dallas to service and support associates and clients.
• Bilingual (English/Spanish).
• Experience as a hands-on people-leader who builds high-performance teams.
• Strong managerial skill set that can manage multiple priorities and details associated with assignments at various sites.
• Ability to work independently and take initiative to serve customers throughout the market; requires daily hands-on work and willingness to travel 80% in the market.
• Ability to adapt to ongoing changes and thrive in a fast-paced customer-service-driven environment.
• Excellent client relationship and critical thinking skills; ability to manage daily interactions and resolve problems.
• Excellent internal and external verbal and written communication skills.
• Systems savvy; ideally with prior exposure to CRMs and HRIS/Applicant Tracking Systems.
• May be required to work beyond normally scheduled hours when necessary and may be subjected to call-back during emergency conditions.
• Bachelor's Degree preferred or equivalent work experience.

Nice-to-haves

• Bachelor's Degree preferred or equivalent work experience.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance