Hospitality & Office Operations Coordinator (Atlanta)

$46,301 - $102,606/Yr

Accenture - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Hospitality & Office Operations Coordinator at Accenture plays a crucial role in ensuring the smooth operation of office services and providing exceptional customer support. This position is located in Atlanta, GA, and is part of the Corporate Functions/Corporate Services & Sustainability team. The coordinator is responsible for a variety of tasks that include reception duties, internal and external customer support, mail and shipping services, and general administrative support. The role requires preparing and maintaining conference rooms for executive meetings, managing meeting space reservations through an online tool, and assisting clients with guest badges and Wi-Fi access. Most daily tasks are performed independently, adhering to office guidelines and under general supervision. In addition to these responsibilities, the coordinator is expected to provide individualized attention to customer support, ensuring accurate information, efficient service, and timely follow-up. The role demands a proactive and energetic approach, contributing to critical office functions while delivering attentive and detailed customer service. The coordinator will also support life and safety efforts, manage operational compliance, and oversee service deliveries in line with policies and budgets. This includes setting up and maintaining meeting rooms, processing space reservation requests, and acting as a point of contact for external providers and landlords. The coordinator will also handle administrative duties, manage invoices, and provide audio-visual support during meetings. The position requires a flexible schedule, typically from 8:00 am to 5:00 pm, to accommodate various office needs and events. The ideal candidate will have a passion for hospitality and customer service, with a strong ability to work independently and as part of a team, demonstrating critical thinking and problem-solving skills.

Responsibilities

• Support Life and Safety Efforts including badge access and audit reports.
• Plan and manage operation and service deliveries, ensuring compliance with policies and budgets.
• Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
• Process space reservation requests and ensure optimal workspace occupancy.
• Act as a point of contact for the landlord or external providers and manage contract relationships.
• Receive, review, and allocate Workplace Solutions invoices and resolve billing issues with vendors.
• Act as the point of contact for various Workplace Solutions tools/databases and provide basic technical support.
• Order, stock, and maintain office supplies.
• Assist with customer retrieval, return, and destruction of documents according to archival guidelines.
• Prepare daily, weekly, and monthly reports associated with the office or workgroup.
• Provide audio-visual support/troubleshooting prior to and during meetings and events.
• Support the planning and execution of all on-site meetings/events.

Requirements

• Minimum of 3 years of customer service experience.
• Passionate about hospitality and customer service.
• Facility/Office or Hospitality Experience.
• Intermediate knowledge of MS Outlook.
• Intermediate knowledge of MS Office (Word/Excel/PowerPoint).
• Comfortable with technology and social media.

Nice-to-haves

• Advanced skills in technology and social media.
• Ability to lift and move items up to 40 lbs.

Benefits

• Competitive salary based on location and experience.
• Diversity and inclusion initiatives.
• Professional development opportunities.