Hospitality & Office Operations Coordinator (Charlotte)

$46,301 - $102,606/Yr

Accenture - Charlotte, NC

Full-time

Charlotte, NC

Professional, Scientific, and Technical Services

About the position

The Hospitality & Office Operations Coordinator will be a key member of the location services team, responsible for providing exceptional customer support and ensuring efficient service in daily operations. This role encompasses a variety of tasks including managing office meetings and events, supporting internal and external customers, and overseeing general administrative functions. The coordinator will maintain meeting spaces, manage vendor relationships, and assist clients with guest access, ensuring a well-organized and professional environment.

Responsibilities

• Support Life and Safety Efforts including badge access and audit reports.
• Plan and manage operation and service deliveries, ensuring compliance with policies and budgets.
• Set up and maintain workspace/meeting rooms, including catering and audio/visual equipment.
• Process space reservation requests and ensure optimal workspace occupancy.
• Perform administrative duties according to location guidelines.
• Act as a point of contact for the landlord or external providers and manage contract relationships.
• Receive, review, and allocate Workplace Solutions invoices, resolving billing issues as needed.
• Act as the point of contact for Workplace Solutions tools/databases and provide basic technical support.
• Order, stock, and maintain office supplies.
• Assist with document retrieval, return, and destruction according to archival guidelines.
• Prepare daily, weekly, and monthly reports associated with the office or workgroup.
• Provide audio-visual support/troubleshooting during meetings and events.
• Support on-site catering and liaise with Event Hosts.
• Assist in planning and executing on-site meetings/events.

Requirements

• Minimum of 2 years hospitality/customer service experience in a corporate setting.
• Intermediate knowledge of MS Outlook and MS Office (Word/Excel/PowerPoint).
• Ability to lift and move items up to 40 lbs.

Nice-to-haves

• Passionate about hospitality and customer service.
• Comfortable with technology and social media (advanced skills a plus).
• Demonstrated leadership in a professional setting.

Benefits

• Diversity and inclusion programs
• Equal Employment Opportunity policies
• Veteran employment opportunities