Hospitality Operations Manager

$90,000 - $105,000/Yr

Gracious Hospitality Management - New York, NY

Full-time - Mid Level

New York, NY

Food Services and Drinking Places

About the position

Gracious Hospitality Management is a premier hospitality organization renowned for creating Michelin-starred and James Beard-nominated dining experiences. Our commitment lies in blending passion with profitability, ensuring that we deliver exceptional service and hospitality to our guests. We are currently in search of a talented and experienced Assistant General Manager to lead our distinguished hospitality team. The successful candidate will collaborate closely with team members to deliver outstanding, engaged service to our patrons while fostering an atmosphere of respect, support, and elegance in the dining environment. Further details regarding the Job Description will be provided during the interview process.

Responsibilities

• Assist the General Manager as required.
• Train, schedule, and assign tasks to all Front of House team members, including sommeliers, servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists.
• Build positive relationships with customers and address their service needs.
• Respond promptly and accurately to customer complaints.
• Evaluate staff performance and provide constructive feedback to enhance productivity.
• Develop strategies to improve workplace efficiency and achieve goals.
• Act as a liaison between employees and the General Manager.
• Ensure staff adherence to restaurant policies, procedures, service standards, and operational protocols.
• Maintain the physical facilities within the restaurant.
• Implement operational policies and procedures.

Requirements

• Previous experience in hospitality is preferred (5+ years).
• Ability to lift heavy items (at least 50 lbs).
• Capability to walk, stand, and bend for extended periods across multiple floors.
• Occasional kneeling, bending, crouching, and climbing may be required.
• Availability to work weekends, evenings, and holidays as needed.
• Must meet the legal age requirements to serve alcohol.
• Fluency in written and spoken English is essential.
• Food handler's certification is required.

Benefits

• Competitive salary range of $90,000 - $105,000
• Comprehensive Medical, Dental, and Vision Insurance
• Flexible Spending Account/Healthcare Savings Account/Dependent Care Savings Account
• Commuter Benefits
• Paid Vacation and Sick Days
• Dining privileges, discounts, and additional perks