Hospitality Operations Manager

Unclassified - New York, NY

Full-time - Mid Level

New York, NY

About the position

We are in search of a skilled and dedicated Service Manager to oversee operations at Sip and Guzzle. This role is pivotal in shaping guest experiences, fostering a positive work environment, and ensuring efficient business management. The Service Manager will support the General Manager in managing all operational aspects of the venue, including both front-of-house and back-of-house activities. This position requires collaboration with department leaders such as hosts, servers, bartenders, and support staff to ensure seamless daily operations. The Service Manager will evaluate daily activities to pinpoint areas for enhancement and initiate necessary improvements. In addition to operational oversight, the Service Manager will assist in the recruitment, onboarding, and training of new personnel, ensuring alignment with the venue's brand and service expectations. This role involves partnering with the General Manager to perform staff evaluations and provide constructive feedback. The Service Manager will also facilitate the creation and execution of training programs aimed at skill enhancement and fostering a culture of excellence. Guest satisfaction is a top priority, and the Service Manager will collaborate closely with the General Manager to uphold the highest standards of guest satisfaction and service quality. This includes addressing guest inquiries and feedback in a timely and professional manner to guarantee an outstanding experience. Financial management is another key responsibility, as the Service Manager will assist in financial assessments, including budgeting, cost management, and revenue enhancement strategies. The Service Manager will also work with the events team to organize and execute special occasions, ensuring they align with the brand and enhance guest engagement. Health and safety standards are critical, and the Service Manager will support the implementation and enforcement of health and safety protocols, ensuring compliance with all regulations. Additionally, the role involves assisting the General Manager in managing vendor and supplier partnerships, negotiating terms, and ensuring timely deliveries. Regular inspections and audits will be conducted to maintain adherence to quality standards across all venue operations.

Responsibilities

• Support the General Manager in managing all operational aspects of the venue, including both front-of-house and back-of-house activities.
• Work collaboratively with department leaders such as hosts, servers, bartenders, and support staff to ensure seamless daily operations.
• Evaluate daily activities to pinpoint areas for enhancement and initiate necessary improvements.
• Assist in the recruitment, onboarding, and training of new personnel, ensuring alignment with the venue's brand and service expectations.
• Partner with the General Manager to perform staff evaluations and provide constructive feedback.
• Facilitate the creation and execution of training programs aimed at skill enhancement and fostering a culture of excellence.
• Collaborate closely with the General Manager to uphold the highest standards of guest satisfaction and service quality.
• Address guest inquiries and feedback in a timely and professional manner to guarantee an outstanding experience.
• Assist in financial assessments, including budgeting, cost management, and revenue enhancement strategies.
• Work with the events team to organize and execute special occasions, ensuring they align with the brand and enhance guest engagement.
• Support the implementation and enforcement of health and safety protocols, ensuring compliance with all regulations.
• Assist the General Manager in managing vendor and supplier partnerships, negotiating terms, and ensuring timely deliveries.
• Conduct regular inspections and audits to maintain adherence to quality standards across all venue operations.

Requirements

• Minimum of 3 years of proven experience in a management position within the Restaurant or Hospitality sector.
• Strong operational knowledge and understanding of restaurant dynamics.
• Exceptional leadership and team management capabilities.
• Outstanding organizational and multitasking skills.
• Effective communication and interpersonal abilities.
• Ability to collaborate effectively with the General Manager and departmental leaders.
• Detail-oriented with a commitment to upholding high service standards.