HOSPITALITY OPERATIONS MANAGER

Colusa Casino Resort - Colusa, CA

Full-time - Mid Level

Colusa, CA

Amusement, Gambling, and Recreation Industries

About the position

The Hospitality Operations Manager holds a pivotal role within the organization, leveraging their wealth of experience in customer relations to lead the development and growth of their team. This seasoned professional excels in coaching and guiding staff members, setting a high standard for excellence within the industry. Their primary responsibility lies in providing comprehensive training and mentorship to the Food and Beverage Front of the House (FOH) Managers and Supervisors. Central to this role is the task of equipping FOH Management with the necessary skills to proficiently manage various aspects of operations, including inventory control, ordering processes, financial reporting, payroll management, as well as offering support through counseling and coaching for individual outlets. By instilling best practices and fostering a culture of continuous improvement, the manager ensures that each outlet delivers high-quality food and beverage offerings alongside exceptional service. In alignment with our commitments, the Hospitality Operations Manager will embody and promote values such as kindness, proactive problem-solving, positivity, prompt responsiveness, teamwork, unapologetic celebration of people, stewardship of facility resources, creation of safe spaces for innovation, and cultivation of meaningful relationships that empower individuals to explore their full potential. These values will guide the manager in creating an environment where team members feel valued, supported, and motivated to excel in their roles, ultimately contributing to the success and reputation of the organization.

Responsibilities

• Ensures the smooth operation of a fast-paced, multi-outlet food and beverage department, including three restaurants, a snack bar, catering, and bar service.
• Conducts regular financial analysis and performance evaluations for each outlet.
• Develops and implements effective cost control measures and standards to manage business levels and ensure a quality guest experience.
• Sets goals for Managers, Supervisors, and Team Members to meet service standards and operational targets.
• Assists in producing an annual budget, capital expenditures, and monthly variance reports.
• Partners with the Marketing Department to create strategies that drive business through the casino, utilizing food and beverage venues to increase market share.
• Creates a work environment where employees are engaged, challenged, supported, and productive, prioritizing staff development.
• Promotes the highest degree of guest satisfaction, ensuring consistent quality controls and providing timely feedback and recovery systems.
• Assists with the hiring process, onboarding new hires, and assigning work to promote positive employee relations through timely performance evaluations, rewards, and discipline.
• Ensures staff are certified in sanitation and safety techniques and comply with all related procedures and laws.
• Manages purchasing, product knowledge, rotation, inventory, and transfers to ensure food costs align with budgets and profit margins are acceptable.
• Effectively schedules managers, supervisors, and team members to meet business demands.
• Updates training manuals and ensures the onboarding process for FOH new hires is current and effective.
• Performs other duties as assigned.

Requirements

• An Associate's degree and/or a Bachelor's degree in Business or a related field from a four-year college or university; a combination of education and experience may be considered.
• A minimum of five years of progressive Food and Beverage management experience (including both front of the house and back of the house operations experience) in a casino operation.

Nice-to-haves

• Building a Successful Team: Uses appropriate methods and flexible interpersonal styles to build a cohesive team and facilitate the completion of team goals.
• Building Customer Loyalty: Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Building Partnerships: Identifies opportunities and takes action to build strategic relationships across teams, departments, and organizations to achieve business goals.
• Dependability: Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing solutions; acts consistent with available facts, constraints, and probable consequences.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Guest Focus: Makes customers and their needs a primary focus; develops and sustains productive customer relationships.
• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Strategic Thinking: Develops strategies to achieve organizational goals; understands organizational strengths and weaknesses.
• Stress Tolerance: Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner acceptable to others and the organization.
• Written and Oral Communication: Writes clearly and informatively; varies writing styles to meet individual needs; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.