Hospitality Operations Manager

Monte Verde - Chicago, IL

Full-time - Mid Level

Chicago, IL

Nursing and Residential Care Facilities

About the position

Monteverde Restaurant & Pastificio, a distinguished Italian dining establishment in a vibrant urban area, is seeking a dedicated and skilled Restaurant Manager to enhance our front of house operations. Recognized for our culinary excellence and awarded multiple accolades, we pride ourselves on delivering exceptional dining experiences. The ideal candidate will play a pivotal role in ensuring the smooth functioning of daily service and administrative tasks, focusing on guest relations and hospitality. This position is responsible for motivating, training, and guiding front of house staff to meet the restaurant's objectives. As a Restaurant Manager, you will be prepared to assist in various front of house roles as needed, possessing comprehensive knowledge of each position. You will maintain an in-depth understanding of the restaurant's food and beverage offerings and participate in opening and closing procedures on a rotating basis. Overseeing the front of house team, you will lead training initiatives and develop training materials to enhance team performance. Conducting daily pre-shift meetings and training sessions will be essential to support the team during service, managing front door operations, and ensuring excellent floor service. Collaboration with management to drive overall restaurant success and ensuring compliance with cleaning and safety standards throughout the establishment will also be key responsibilities. Additionally, you will assist in the coordination of private events, both on-site and off-site.

Responsibilities

• Assist in various front of house roles as needed, possessing comprehensive knowledge of each position.
• Maintain an in-depth understanding of the restaurant's food and beverage offerings.
• Participate in opening and closing procedures on a rotating basis.
• Oversee the front of house team, leading training initiatives and developing training materials.
• Conduct daily pre-shift meetings and training sessions to enhance team performance.
• Support the team during service, managing front door operations and ensuring excellent floor service.
• Collaborate with management to drive overall restaurant success.
• Ensure compliance with cleaning and safety standards throughout the establishment.
• Assist in the coordination of private events, both on-site and off-site.

Requirements

• A minimum of 3 years of experience in a high-quality restaurant environment, with at least 1 year in a management role.
• Familiarity with reservation and POS systems.
• Strong leadership skills and self-assurance.
• Excellent communication abilities.
• Prior training in sanitation and alcohol safety.
• Proficient computer skills.
• Creative problem-solving capabilities.
• A genuine passion for the hospitality industry.
• Availability to work evenings and weekends.