Hospitality Operations Manager

$85,000 - $100,000/Yr

Unclassified - New York, NY

Full-time - Mid Level

New York, NY

About the position

At COQODAQ, we pride ourselves on our commitment to excellence in hospitality, recognized by prestigious accolades such as Michelin stars and James Beard nominations. Our mission is to blend passion with profitability, ensuring that every guest enjoys an exceptional dining experience. We are in search of a skilled and enthusiastic Maitre D Manager to lead our esteemed hospitality team at COQODAQ. This role is pivotal in managing the guest reception and booking processes, ensuring a seamless experience for all patrons. The Maitre D Manager will serve as the primary liaison between the front-of-house and culinary teams, ensuring that VIP guests receive unparalleled service. This position requires a strong focus on operational excellence, where the manager will conduct daily reviews of reservations and coordinate with management to strategize seating and guest experiences. Additionally, the Maitre D Manager will train and guide hosts and reservationists, fostering a culture of exceptional service and hospitality. Representing COQODAQ at industry events will also be a key responsibility, enhancing our brand presence and creating networking opportunities.

Responsibilities

• Serve as the primary liaison between the front-of-house and culinary teams, ensuring that VIP guests receive unparalleled service.
• Oversee the reservations system, ensuring optimal seating arrangements and maximizing guest capacity.
• Conduct daily reviews of reservations and coordinate with management to strategize seating and guest experiences.
• Train and guide hosts and reservationists, fostering a culture of exceptional service and hospitality.
• Act as the face of COQODAQ at industry events, enhancing our brand presence and networking opportunities.

Requirements

• Proven experience in a similar role within a fine-dining environment.
• Strong communication skills, both verbal and written.
• Ability to thrive in a fast-paced, high-pressure setting while maintaining professionalism.
• Familiarity with restaurant management software and reservation systems.
• Flexible availability to accommodate varying business needs.

Benefits

• Competitive salary range of $85,000 - $100,000.
• Comprehensive health benefits including medical, dental, and vision insurance.
• Flexible savings and healthcare accounts.
• Paid time off including sick and vacation days.
• Dining discounts and additional perks.