Hospitality Operations Manager

Unclassified - New York, NY

Full-time - Mid Level

New York, NY

About the position

Tigre, a distinguished establishment in the hospitality sector, is seeking a dedicated and skilled Floor Manager to enhance our team. This role is pivotal in ensuring that our guests receive an exceptional experience, combining nightlife and cocktail bar expertise with a strong command of exceptional cocktails and wine. The ideal candidate will embody warm hospitality and consistently seek innovative methods to surpass guests' expectations. Attention to detail is paramount, as is a genuine passion for the craft of hospitality, particularly in nightlife, fine wines, and artisanal cocktails. The Floor Manager will be responsible for training staff, organizing operations, and managing the floor to ensure smooth service. This position requires a blend of administrative skills and operational management, with a relentless drive to inspire staff and refine our service. Candidates should be prepared to share examples from their work history that illustrate their passion for hospitality and their ability to lead and mentor a diverse team. Unique experiences at relevant bars or restaurants that influenced their decision to apply will also be valuable. In this role, the Floor Manager will be expected to set and achieve objectives, ensuring that the establishment maintains its high standards of service and guest satisfaction. The position is not only about managing the floor but also about creating an environment where both guests and staff feel valued and engaged. We invite passionate individuals who are ready to take on this challenge and contribute to the vibrant atmosphere at Tigre.

Responsibilities

• Oversee daily operations of the floor to ensure exceptional guest experiences.
• Train and mentor staff to enhance service quality and operational efficiency.
• Develop and implement strategies to exceed guest expectations.
• Analyze and generate daily reports to track performance and identify areas for improvement.
• Ensure compliance with state and local regulations regarding liquor, labor, and health codes.
• Foster a positive and engaging work environment for all team members.
• Collaborate with management to set and achieve operational objectives.

Requirements

• 2-3+ years of managerial experience in full-service, high-volume dining establishments or cocktail venues.
• Proficient in Microsoft Office Suite and Excel.
• Understanding of fine dining principles and beverage service.
• Familiarity with state and local regulations regarding liquor, labor, and health codes.
• Bachelor's degree in Hospitality Management, Business, or a related discipline preferred.
• Must obtain a Food Handler's certificate within one month of employment.
• Competence in analyzing and generating daily reports.