Hospitality Operations Specialist 1359979

$52,000 - $60,320/Yr

Compass Group - Andover, MA

Full-time

Andover, MA

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Hospitality Operations Specialist is responsible for creating a warm and professional atmosphere for clients, executives, and staff. This role focuses on delivering high standards of service, maintaining customer satisfaction, and ensuring the office space operates smoothly.

Responsibilities

• Provide high-level internal and external customer support.
• Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact throughout the interaction.
• Assist in creating a collaborative environment through events and personal introductions.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Ensure cleanliness of all office spaces including reception area, open work areas, conference rooms, lobby, and kitchen.
• Responsible for restocking and ordering office and kitchen supplies.
• Knowledge of setup and teardown for all onsite catering.
• Communicate effectively with peers, displaying accuracy and attention to detail in verbal and written communications.
• Maintain awareness of business activity and communicate updates with team members.
• Interact effectively with all other departments including the building management company.
• Serve as point of contact for external vendors/service providers.
• Proactive communication to remote team and leadership regarding changes and needs for successful front desk and floor services functions.
• Effectively solve space or amenity-related issues to enhance user experience.
• Observe floor operations and user behaviors, suggesting strategic changes to improve the experience.

Requirements

• A genuine sense of hospitality and commitment to delivering memorable experiences.
• Ability to work under pressure, prioritize tasks, and manage multiple responsibilities simultaneously.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology/equipment.
• Punctual, dependable, and dedicated to operational excellence.
• Discreet, ethical, and committed to maintaining confidentiality.
• Professional approach with a mindset to take ownership and responsibility.