Hospitality Ops Manager, Res Rounds Fixed Duration

Yale University - New Haven, CT

Full-time - Mid Level

New Haven, CT

Educational Services

About the position

The Hospitality Operations Manager at Yale University is responsible for overseeing dining operations within a designated zone of dining halls. This role involves managing a team of 25 to 30 staff members, ensuring high standards of food quality, preparation, and cleanliness during meal service. The position serves as a key contact for the General Manager and reports to the Managing Director of Operations, focusing on delivering exceptional dining experiences for students, faculty, and staff.

Responsibilities

• Plan, organize and manage operations for residential student meals, executive dining, and conference services.
• Support the Resident General Manager in creating a quality dining experience, including setup and decoration for events.
• Assist with menu forecasting and standards in collaboration with culinary teams.
• Develop and oversee food service standards and customer service policies to ensure high-quality service.
• Conduct regular inspections and evaluations of food preparation and service areas.
• Gather guest feedback to enhance service quality and customer satisfaction.
• Implement and monitor sanitary and safety regulations in dining operations.
• Build strong relationships with Heads of Colleges, faculty, administration, and students.
• Supervise dining room operations during meal periods and special events.
• Monitor financial performance by reviewing revenue and expenses for all cost centers.
• Process payroll, scheduling, and attendance for staff as needed.
• Support purchasing control and inventory maintenance as assigned.
• Prepare operational reports and analyses to identify trends and make recommendations.
• Interview, select, train, and evaluate service and support staff, maintaining positive employee relations.
• Conduct performance evaluations for service and support staff.
• Ensure compliance with University policies and procedures.

Requirements

• Bachelor's degree in Hotel/Restaurant Management or a related field.
• 4 years of previous Service Management experience or equivalent combination of education and experience.
• Exceptional communication skills for effective interaction with university constituents.
• Strong leadership skills with the ability to supervise and train a diverse workforce.
• Proven ability to manage bargaining unit employees.
• Strong oral and written communication skills.
• Experience with food service management systems or similar software, database management, and Microsoft Office.

Nice-to-haves

• Experience in a university dining environment.
• Knowledge of catering and event planning.
• Familiarity with health and safety regulations in food service.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Professional development opportunities.