Hospitality Research Manager, STR

CoStar Group - Richmond, VA

Full-time - Mid Level

Richmond, VA

Real Estate

About the position

The Hospitality Research Manager at CoStar Group is responsible for overseeing the daily operations of the hospitality research team, which maintains and updates STR/CoStar's hospitality inventory database. This role involves managing team members, developing research strategies, and ensuring data quality and inventory growth. The manager will work closely with various stakeholders to gather and analyze hospitality property data, while also leading a team of researchers to achieve operational goals.

Responsibilities

• Set operational priorities for the hospitality research team
• Manage daily work activities of team members to ensure tasks are completed in a timely manner
• Highlight and provide appropriate training to all team members
• Assist with onboarding of new staff and provide training plans
• Develop and formulate detailed research strategies to target specific geographic regions with a focus on data quality and inventory growth
• Proactively analyze the hospitality inventory data with extreme attention to detail
• Ensure ongoing data consistency and immediately identify any potential issues
• Utilize industry knowledge to help support and drive the strategy
• Stay up to date with industry trends, important hotel news and overall hotel supply
• Work with business development teams and clients on identifying potential product improvements and develop operational strategies accordingly
• Seek to continually enhance understanding of STR products and value proposition
• Adhere to all STR processes and policies and maintain customer confidentiality
• Ensure STR brand and corporate values are evident to the customer at all times
• Understand and adhere to the STR vision and values

Requirements

• Bachelor's degree required
• A minimum of 1-2 years of responsible leadership experience in management or supervisory positions
• Experience in marketing research, hospitality research, hospitality operations or related fields
• CHIA Certification

Nice-to-haves

• Experience with hospitality data, hospitality operations or related fields preferred
• Good standing with Corrective Action CHIA Certification

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks