Hospitality & Retail Sales Manager (Calera)

Duckhorn Portfolio - Hollister, CA

Full-time - Mid Level

Hollister, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Hospitality & Retail Sales Manager is the operational backbone of the tasting room, leading the team to deliver world-class hospitality and achieve budgetary revenue goals. This includes oversight of the physical facilities, administrative and operational procedures, and personnel. Accordingly, the Manager sets the daily standard providing exemplary hospitality, both internal and external, through strategic planning and preparation for the unexpected. This individual must be solution-oriented, possessing both problem solving and collaborative abilities. The manager champions the promotion of department sales, brand building, and achievement of the overall objectives of the departments.

Responsibilities

• Develop and maintain qualified and enthusiastic team to exceed The Duckhorn Portfolio service standards
• Deliver exceptional guest service through active management of consumer programming and education of team members to share our luxury wines
• Create and supervise adherence to service standards in visitors center, mentoring the Calera tasting room team members accordingly
• Create educational programs for comparative tastings, winemaking, and viticulture knowledge of the entire portfolio of wines for consumers and tasting room team members
• Promote and deliver upon the monthly outlined Sales and Wine Club objectives assigned to the Calera retail team through educational and engaging tasting options
• Maintain and evolve the Standard Operating Procedures set for the Calera retail program
• Oversee and ensure execution of all Consumer and Wine Club events to include staffing, vendor relations, and all other relevant aspects of successful event management

Requirements

• Bachelor's degree or equivalent experience
• Minimum 1-3 years of experience in winery or other hospitality management/operations
• Team leader with a desire to educate employees and take care of our customers
• Excellent attention to detail and ability to anticipate customer needs and react appropriately
• Ability to work independently
• Ability to work a flexible schedule including weekends and select holidays
• Excellent oral and written interpersonal communication skills
• Computer proficiency (preferred, not required)
• Ability to travel as needed (up to 10% of the time)
• Valid Driver's License and insurable MVR

Benefits

• Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance.
• Paid time off and 11 paid holidays
• 401(k) plan where we invest 10% of your wages every year for your retirement at no cost to you, subject to management discretion
• A diverse team of coworkers that care about each other in a fun, exciting work environment
• A company that promotes from within, provides great training and a generous tuition reimbursement program