Hospitality Service Manager - Brandeis University

Aramark - Waltham, MA

Full-time - Mid Level

Waltham, MA

Food Services and Drinking Places

About the position

The Hospitality Service Manager at Brandeis University Aramark is responsible for overseeing food service operations, ensuring alignment with operational and financial goals. This role involves coaching staff, maintaining high safety and sanitation standards, and fostering strong client relationships to deliver a best-in-class dining experience.

Responsibilities

• Develops and maintains effective client and customer rapport for mutually beneficial business relationships.
• Demonstrates excellent customer service using Harvest Table's standard model.
• Identifies client needs and effectively communicates operational progress.
• Follows all Harvest Table processes and systems.
• Builds revenue and manages budget, including cost controls with regard to food, beverage, and labor.
• Ensures the completion and maintenance of Profit and Loss (P&L) statements.
• Achieves or exceeds food and labor targets.
• Manages resources to ensure quality and cost control within budgetary guidelines.
• Implements and maintains Harvest Table’s agenda for both labor and food initiatives.
• Creates value through efficient operations, appropriate cost controls, and profit management.
• Complies fully with Operational Excellence fundamentals, including food and labor.
• Directs and oversees operations related to production, distribution, and food service.
• Maintains a safe and healthy environment for clients, customers, and employees.
• Complies with all applicable policies, rules and regulations, including those related to safety, health, and wage and hour practices.

Requirements

• Requires at least 4 years’ experience in hospitality or food service management.
• 1 to 3 years in a management role.
• Bachelor's degree or equivalent experience.
• Strong value system and unquestioned integrity.
• Excellent communication skills.