HOSPITALITY SERVICE MANAGER

$70,000 - $73,000/Yr

Compass Group - New York, NY

Full-time - Mid Level

New York, NY

Merchant Wholesalers, Nondurable Goods

About the position

The Hospitality Service Manager at Compass Group, North America is responsible for ensuring the highest standards of service and customer satisfaction within the hospitality environment. This role involves coordinating the work of the team, managing relationships with key business owners, and optimizing the use of space for meetings and events. The manager will also oversee daily operations, provide training, and ensure effective communication with both clients and team members.

Responsibilities

• Serve as the main point of contact for all guests, employees, and administrative staff.
• Manage and develop relationships with key business owners to align operations with corporate guidelines.
• Foster a collaborative environment among employees through events and personal introductions.
• Lead a team and assist with all HR functions, including payroll and associate development plans.
• Prepare daily, weekly, and monthly reports reviewing key metrics around workplace offerings and space management usage.
• Communicate effectively with the onsite operations team to ensure proper booking of working spaces.
• Resolve space or amenities-related issues to enhance user experience.
• Manage email distribution lists and ensure timely responses to queries, escalating service-related matters as needed.
• Guide and coach Rapport ambassadors to deliver memorable guest experiences.
• Observe floor operations and user behaviors to suggest strategic enhancements.

Requirements

• Previous experience managing a team and serving as a leader.
• Strong communication skills to interact with clients and team members effectively.
• Experience with property management systems such as CONDECO.
• Ability to prepare and analyze reports on workplace metrics.

Nice-to-haves

• Experience in hospitality or service management roles.
• Familiarity with AV support for meetings.
• Knowledge of space optimization practices.

Benefits

• Competitive salary ranging from $70,000 to $73,000 per year.
• Hands-on training and development opportunities.
• Recognition and value for contributions made by associates.