Hospitality Service Technician

About the position

The Hospitality Service Technician, also known as an Event Server, plays a crucial role in providing exceptional service to clients and participants at Convene's event spaces. This full-time position involves working closely with various teams to ensure a seamless hospitality experience, maintaining high standards of service, and fostering positive relationships with clients.

Responsibilities

• Provide genuine anticipatory service to clients and participants in hospitality and conference services.
• Interact with clients to ensure a great experience at Convene.
• Work in partnership with Culinary, Production, and Technology teams to exceed client expectations.
• Greet all clients with enthusiasm and friendliness.
• Maintain a warm and friendly demeanor at all times.
• Provide world-class service in accordance with Brand Standards.
• Set up, replenish, maintain, and breakdown Food and Beverage stations.
• Accommodate special client needs and last-minute requests.
• Develop relationships with clients and accurately answer their questions.
• Read, understand, and execute Program Execution Orders.
• Follow checklists and Standard Operating Procedures.
• Set up and breakdown conference rooms and refresh rooms as needed.
• Perform facility maintenance and maintain safe, clean, organized, and well-stocked work areas.
• Responsible for constant sanitation, organization, and proper food handling.
• Have full knowledge of menus, recipes, and other pertinent information.
• Perform opening, mid-shift, and closing duties in accordance with company standards.
• Perform cleaning duties including wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, and making rollups.
• Maintain a professional appearance at all times and professional working relationships with the team.
• Follow all Company drink recipes and procedures and proficiently prepare blended and cold drinks provided by the cafe.
• Have full knowledge of coffee and tea menu.
• Perform additional duties as assigned.

Requirements

• Minimum 2 years server experience.
• 1 year of coffee experience is a plus.
• Basic knowledge of food and beverage.
• Proven excellent communication and interpersonal skills.
• Proven good organizational skills.
• Must be highly motivated and ready to lead other team members.
• Proficient in multitasking.
• Food Hygiene or Food Handling Certificate preferred.
• TIPS Certification preferred.

Nice-to-haves

• Flexible and long hours are sometimes required.

Benefits

• 401(k) matching
• Commuter assistance
• Health insurance
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Professional development support
• Annual incentive performance bonus plan