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Concord Hospitalposted 5 months ago
Full-time • Entry Level
Concord, NH
Hospitals
About the position
The Hospitality Services Associate serves as the first point of contact at Concord Hospital, providing a welcoming environment for patients, visitors, and staff. This role involves greeting individuals, offering wayfinding assistance, and acting as an informational resource, ensuring a positive experience for all who enter the facility.
Responsibilities
- Greets and welcomes patients, visitors, and employees entering Concord Hospital.
- Screens all patients, visitors, and staff entering the building as directed by Administration.
- Provides wayfinding assistance for patients, visitors, vendors, or staff, either in person or on the telephone.
- May assist in pushing patients in wheelchairs to their destinations within the hospital.
- Acts as an informational resource to patients, visitors, vendors, and staff via in-person interactions, telephone, or email.
- Supports the department's special programs and initiatives.
- Participates and engages in department and division activities.
Requirements
- High school diploma or GED.
- One year of customer service experience in a professional business environment dealing with the public in person and on the phone.
- Competent in the use of Microsoft Office computer applications.
