Hospitality Services Manager - Administrative Services

Federal Reserve Bank - Chicago, IL

Part-time,Full-time - Mid Level

Hybrid - Chicago, IL

Monetary Authorities-Central Bank

About the position

The Hospitality Services Manager at the Federal Reserve Bank of Chicago is responsible for leading a team of event producers and engagement coordinators to oversee and produce in-person and hybrid meetings and events. This role involves strategic collaboration with various departments to ensure that all events are engaging, inclusive, and executed with high quality. The position requires advanced skills in hospitality management and project management, with a focus on budget oversight, team performance evaluation, and process improvement.

Responsibilities

• Lead a skilled team of event producers and engagement coordinators with vision and purpose.
• Set expectations, oversee, and evaluate team performance, providing coaching and mentorship.
• Manage the team's budget, asset inventories, communications, and strategic planning.
• Establish and implement frameworks for successful engagement opportunities and high-quality service.
• Collaborate with senior stakeholders to ensure successful meeting and event planning and production.
• Work with the Bank's food service provider to ensure high-quality catering operations.
• Support the team in meeting service level requirements in a cost-effective manner.
• Create and deliver tracking and measurement tools to report on team success metrics.
• Analyze data to optimize team functionality and adjust workflows as needed.
• Oversee the Bank's conference and event space, developing long-term strategies for service and hospitality needs.

Requirements

• Bachelor's degree or equivalent work experience.
• CMP certification preferred.
• 7+ years of progressive experience in hospitality management and project management.
• 5+ years of experience leading teams.
• Comprehensive understanding of meeting and event industry concepts and theories.
• Proven ability to develop and manage program materials using PowerPoint, project management software, and Excel.
• Excellent written, verbal, and presentation skills.
• Strong interpersonal, relationship building, and conflict resolution skills.
• Ability to implement and execute multiple projects on time and within budget.

Benefits

• Dental insurance
• Health insurance
• On-site gym
• Paid time off
• Prescription drug insurance
• Vision insurance