Hospitality Shift Manager

Seneca Gaming Corporation - Buffalo, NY

Full-time - Mid Level

Buffalo, NY

Amusement, Gambling, and Recreation Industries

About the position

The Hospitality Shift Manager is responsible for overseeing the daily operations of the Food and Beverage and Facilities/EVS departments at SBCC. This role involves managing staff, ensuring compliance with company policies, and maintaining high standards of customer service and operational efficiency.

Responsibilities

• Manage and oversee daily operations of the Food and Beverage and Facilities/EVS departments.
• Ensure compliance with Seneca Gaming Corporation's policies and procedures.
• Instill a sense of pride and personal responsibility in subordinate employees.
• Provide leadership and support to staff to enhance customer service.
• Resolve problems and conflicts in a diplomatic manner.

Requirements

• Must be 18 years of age or older upon employment.
• High School diploma or its equivalency required.
• Four (4) years of experience with two (2) years in the field of food and beverage required.
• Minimum of two (2) years Food and Beverage Supervisory experience.
• Knowledge of all phases of full service dining.
• Previous customer service experience required.
• Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.
• Proficient computer skills.