Hospitality Trainer

American Cruise Lines - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Scenic and Sightseeing Transportation

About the position

American Cruise Lines is seeking a flexible and dynamic individual to deliver training for hotel, restaurant, housekeeping, and hospitality staff at our Training Center in Salt Lake City, UT, and at various locations around the country on board our fleet of ships. We are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. Our goal is to teach and maintain the highest levels of service quality and customer satisfaction. Training new and current crew members will be both challenging and rewarding, providing a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines. As an Assistant Operations Trainer, you will conduct in-person training sessions for administration, middle management, and front-line employees. You will analyze the effectiveness of training and workshops provided to employees and develop appropriate modifications if needed. Collaboration with the company's management will be essential to identify training needs and schedule appropriate training sessions for employees. You will monitor systems to ensure employees are performing their responsibilities according to the training and ensure compliance with the company's standards and procedures during training sessions. Additionally, you will provide support and mentoring for new employees while conducting evaluations and identifying areas where improvements are needed. Cultivating and inspiring employees to have a never-ending appetite for learning will be a key part of your role, as you help broaden their knowledge and skills in the hospitality industry.

Responsibilities

• Conduct in-person training sessions for administration, middle management, and front-line employees.
• Analyze the effectiveness of training and workshops to the employees and develop appropriate modifications if needed.
• Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees.
• Monitor systems to ensure employees are performing their responsibilities according to the training.
• Ensure compliance of the company's employees to cooperate with standards and procedures during training sessions.
• Provide support and mentoring for new employees while conducting evaluations and identifying areas for improvement.
• Cultivate and inspire employees to have a never-ending appetite for learning.

Requirements

• Strong organization and time-management skills to prioritize, delegate tasks, and set goals for productivity.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner.
• High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.
• A minimum of bachelor's degree (BSc) in education, business, finance, Human Resources (HR) or other related discipline.
• Working knowledge in computer applications (e.g., Microsoft Office, Teams, Zoom).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance