Hospitality Training Manager I

University of California - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Educational Services

About the position

The Hospitality Training Manager at the University of California San Francisco (UCSF) plays a crucial role in overseeing the training and management of staff responsible for maintaining cleanliness and safety across various healthcare environments. This position involves receiving assignments in the form of objectives and determining the best use of resources to meet schedules and goals. The manager will recommend changes to policies and established procedures that impact the department, working on issues of diverse scope that require a thorough analysis of situations or data, including an understanding of industry best practices. In this role, the manager will implement department programs and ensure that departmental goals and objectives are achieved. A significant part of the job involves educating, training, coaching, and managing staff who are responsible for cleaning patient rooms, nursing units, surgical areas, administrative offices, laboratory areas, waiting areas, and public restrooms. The manager will utilize various cleaning chemicals and disinfectants while adhering to established infection-control practices to ensure a clean and safe environment, complying with all relevant regulations. The position requires the design, implementation, and maintenance of an effective training program for approximately 700 team members across different shifts and locations, including supervisors and principal supervisors. This role demands innovative thinking, dynamic execution, continuous communication, and thorough follow-up. Additionally, the manager will be required to travel to other UCSF facilities as needed. The final salary and offer components are subject to additional approvals based on UC policy, and the position is classified under the TCS Non-Academic Titles.

Responsibilities

• Receive assignments in the form of objectives and determine resource allocation to meet schedules and goals.
• Recommend changes to policies and established procedures affecting the department.
• Work on diverse issues requiring analysis of various factors and understanding of industry best practices.
• Implement department programs and ensure achievement of departmental goals and objectives.
• Educate, train, coach, and manage staff involved in cleaning various healthcare environments.
• Follow established infection-control practices to ensure a clean and safe environment.
• Design, implement, and maintain an effective training program for approximately 700 team members.
• Communicate continuously and follow up thoroughly on training and operational issues.
• Prepare monthly reports on training activities and statistics.
• Coordinate and compile results from QA and Infection Control monitoring programs.

Requirements

• Bachelor's degree in a related area and/or equivalent experience/training.
• Working knowledge of health care custodial regulatory standards and requirements.
• Demonstrated knowledge of human resources management.
• Ability to manage staff with diverse skills and expertise.
• 5+ years of relevant progressive experience.
• Ability to develop and implement training programs that meet regulatory health and safety requirements.
• Strong communication skills with the ability to present information to diverse audiences.
• Proven analytical and problem-solving skills.
• Demonstrated ability to build effective working relationships and work collaboratively.
• Demonstrated knowledge of fiscal management including budget development.
• Ability to implement process improvement strategies and quality improvement programs.

Nice-to-haves

• CHESP - Certified Health Care Environmental Services professional certification.
• Bloodborne pathogen and sharps disposal training.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Paid time off and holidays.
• Professional development opportunities.
• Employee assistance programs.