Hospitality Valet Manager - Jersey City, NJ

$55,000 - $65,000/Yr

LAZ Parking - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

Personal and Laundry Services

About the position

The Hospitality Valet Manager at LAZ Parking is a pivotal role that supports Regional Management by overseeing the financial, operational, safety, and service-related success at assigned hotels. This position is integral to maintaining high standards of service and operational excellence, ensuring that both customer satisfaction and revenue goals are met. The manager will be responsible for managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff. This includes conducting daily stand-up meetings and ensuring that all safety initiatives are communicated and implemented effectively. In addition to operational oversight, the Hospitality Valet Manager will cultivate client relationships to enhance business retention and drive service results. The role requires a proactive approach to identifying high-potential employees and participating in the recruiting and onboarding process. The manager will also be responsible for financial management, including payroll processing, budget preparation, and compliance with audit protocols. This position demands a strong focus on safety, service quality, and financial performance, with the expectation of preparing regular financial and operational reports. The ideal candidate will embody LAZ Parking's culture and values, driving a team-oriented environment that encourages idea sharing and creative problem-solving. The role requires a willingness to work in various weather conditions and the physical ability to perform demanding tasks, ensuring that the team operates efficiently and effectively in all circumstances.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety & service thresholds.
• Attend daily stand-up meetings and resume meetings scheduled by clients.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives.
• Identify high-potential employees to support the organization's growth.
• Participate in the recruiting and onboarding process for prospective employees.
• Drive service results and establish goals by monitoring LAZ Service Shopper Reports and hotel internal service metrics.
• Cultivate client relationships and ensure business retention.
• Implement and complete projects, programs, and initiatives from the operation of assigned hotel(s).
• Responsible for claims and safety-related training, prevention initiatives, and claims processing.
• Ensure overall financial success including audit compliance and payroll processing.
• Prepare daily, weekly, monthly, and annual financial and operational reports.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Nice-to-haves

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges.
• Excellent team building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.

Benefits

• Sign-On Bonus: up to $350
• Referral Bonus: $500 for EACH person you refer
• Flexible Schedule
• Growth Opportunities
• Pay Activ - On-demand access to earned wages
• Paid training
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!