Hospitality Valet Manager

$61,500 - $61,500/Yr

LAZ Parking - Denver, CO

Full-time - Mid Level

Denver, CO

Personal and Laundry Services

About the position

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” The Hospitality Valet Manager plays a crucial role in supporting Regional Management with complete oversight of the financial, operational, safety, and service-related success at their assigned hotel(s). This position is integral to the LAZ Hospitality team, which specializes in Hotel Partnerships across the country, focusing on developing relationships through training, human connection, and career development for employees and partners. The Hospitality Valet Manager is responsible for managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff. This role ensures that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety and service thresholds aligned with client expectations. The manager will attend daily stand-up meetings and ensure that LAZ internal meetings are held each shift, either personally or through their team. They will also assist in the management and development of the hotel team to accomplish annual and periodic goals while embodying LAZ Parking's culture. In addition to overseeing daily operations, the Hospitality Valet Manager is responsible for cultivating client relationships and business retention, implementing safety initiatives, and ensuring compliance with audit protocols. They will handle payroll processing, financial management, and prepare budgets and financial reports for their assigned hotel(s). The role requires a proactive approach to identifying high-potential employees and participating in the recruiting and onboarding process. Overall, the Hospitality Valet Manager is a key player in driving service results and ensuring the operational success of the hotel valet services.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety and service thresholds.
• Attend daily stand-up meetings and ensure LAZ internal meetings are held each shift.
• Assist with the management and development of the hotel team to accomplish annual and periodic goals.
• Identify high-potential employees to support the organization's growth.
• Participate in the recruiting and onboarding process for prospective employees.
• Implement safety initiatives from the National Safety & Training Manager.
• Drive service results and establish goals by monitoring service metrics.
• Cultivate client relationships and ensure business retention.
• Responsible for claims and safety-related training and prevention initiatives.
• Ensure overall financial success including audit compliance and payroll processing.
• Prepare budgets and monthly reviews of profit/loss for assigned hotel(s).
• Monitor, review, and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 2+ years valet management experience required.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is required.
• Valid driver's license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point, and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict and following grievance procedures.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges.
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.