Hospitality Worker III for Yosemite - Curry Village

$36,608 - $36,608/Yr

Aramark - Yosemite Valley, CA

Full-time - Entry Level

Yosemite Valley, CA

Food Services and Drinking Places

About the position

The Hospitality Worker III at Aramark is responsible for ensuring guest satisfaction through various customer service tasks, including booking reservations and addressing guest needs. This role may also involve oversight of the guest services team, ensuring that daily operations run smoothly and efficiently. The position is essential for maintaining high standards of service in a dynamic environment like Yosemite National Park.

Responsibilities

• Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager

Requirements

• Previous guest services experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail