Hospitality Worker III for Yosemite - Curry Village

$36,608 - $36,608/Yr

Aramark

Full-time - Entry Level

Food Services and Drinking Places

About the position

The Hospitality Worker III at Aramark is responsible for ensuring guest satisfaction through various guest services tasks, including booking reservations, assisting guests, and resolving concerns. This role may also involve oversight and delegation of responsibilities within the guest services team, adapting to the specific needs of the location and client requirements.

Responsibilities

• Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager

Requirements

• Previous guest services experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail