Hospitality Worker III -High Point University

Aramark - High Point, NC

Full-time - Entry Level

High Point, NC

Food Services and Drinking Places

About the position

The Hospitality Worker III at Aramark is responsible for ensuring guest satisfaction through effective booking of reservations, assisting guests with their needs, and addressing or escalating any concerns. This role may also involve oversight and delegation of tasks within the guest services team, contributing to a positive guest experience.

Responsibilities

• Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greets and provides customer service to guests while anticipating their needs
• Books reservations and coordinates registration
• Operates a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and delivers messages as needed
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Performs other duties and tasks as assigned by manager

Requirements

• Previous guest services experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organizational skills, accuracy, and attention to detail