Hospitality Zone Manager

$52,000 - $62,400/Yr

Seabrook Land Company - Pacific Beach, WA

Full-time - Mid Level

Pacific Beach, WA

Real Estate

About the position

Seabrook Hospitality is seeking a diligent and organized individual to join our team as a Hospitality Zone Manager. This pivotal role will be responsible for overseeing the seamless operation of a designated zone within our community. The Zone Manager will act as the primary point of contact for property owners, ensuring their satisfaction and maintaining the high standards of our vacation rental properties. This position is fully accountable for the appearance, inventory, cleanliness, maintenance, and overall guest experience for a portfolio of vacation rental properties. Having an eye for aesthetics and design would be highly preferred, as well as a general understanding of basic home maintenance. Responsibilities will include an equal combination of office and fieldwork. All duties and responsibilities of this position are to be always performed with exceptional caring and genuine guest service upholding company standards and culture.

Responsibilities

• Act as the main point of contact for property owners within the designated zone, responding promptly to inquiries, addressing concerns, and providing regular updates on property status.
• Build and maintain strong relationships with property owners to foster trust and satisfaction.
• Conduct thorough inspections of rental properties post-departure to assess cleanliness, functionality, and any required maintenance.
• Perform pre-arrival inspections to ensure properties are guest-ready, addressing any issues promptly.
• Coordinate necessary repairs or cleaning services as needed to prepare the property for incoming guests.
• Supervise and coordinate the activities of housekeeping staff, ensuring efficient cleaning schedules and adherence to quality standards.
• Manage maintenance technicians, assigning tasks and overseeing timely completion of repairs and upkeep of properties.
• Cultivate a positive work environment by providing effective leadership, support, and guidance to team members.
• Implement and inspect quality control measures to uphold the standard of cleanliness and maintenance across all properties.
• Develop and maintain checklists and protocols to streamline inspection processes and ensure consistency.
• Collaborate with other Zone Managers and departments to facilitate smooth operations and resolve cross-functional issues.
• Hold team members accountable for performance standards through regular evaluations and constructive feedback.
• Communicate effectively with the guest services team to ensure accurate scheduling and preparation for guest arrivals and departures.
• Foster strong, positive relationships with owners to enhance collaboration and satisfaction.
• Provide guidance on property presentation, and amenities to maximize rental potential.
• Maintain detailed records of property inspections, maintenance activities, and owner communications.
• Generate reports as needed to track property status and ensure compliance with company standards.
• Ensure compliance with company policies, industry regulations, and local ordinances related to property management and hospitality services.
• Meet with potential homeowners to showcase the advantages and opportunities of Seabrook's rental program, offering comprehensive information and guidance to facilitate their seamless integration into our vibrant community.
• Coordinate with relevant teams to ensure swift resolution of technical or operational challenges.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or relative experience in Business, Hospitality, or a related field preferred.
• Proven experience in hospitality management, property management, or related field.
• CVRI and CVRHP certifications preferred.
• Demonstrated leadership abilities and experience in supervising and motivating teams.
• Fluency in both English and Spanish (written and verbal) is preferred.
• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with property owners, guests, and team members.
• Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.
• Flexibility to work weekends, holidays, and evenings as needed.

Nice-to-haves

• Experience in property management software.
• Knowledge of local regulations and ordinances related to vacation rentals.

Benefits

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance - 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off: 10 days (80 hours) earned with up to 2 years of service, 15 days (120 hours) earned upon completing 2-4 years of service, 20 days (160 hours) earned upon completing 5-8 years of service, 25 days (200 hours) earned upon completing 9+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits