Host/ Carryout

$33,696 - $41,600/Yr

Ramen-San Deluxe- Streeterville - Chicago, IL

Part-time,Full-time - Entry Level

Chicago, IL

51-100 employees

About the position

The Host/Carryout Staff at Ramen-san is responsible for providing a warm and welcoming experience for guests, managing reservations, and ensuring efficient carryout service. This role involves greeting guests, taking orders, packaging food, and maintaining a high level of customer satisfaction in a fast-paced restaurant environment.

Responsibilities

• Warmly greet and seat guests in the restaurant.
• Answer telephones, and take orders, messages, and reservations.
• Ensure the overall guest experience exceeds expectations and anticipate guests' needs.
• Assist with clearing, cleaning, and resetting tables and maintain restrooms.
• Sell and accurately account for gift cards.
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures.
• Use proper phone and voicemail etiquette and guidelines.
• Understand and respond knowledgeably to questions about the restaurant and menu.
• Follow all steps of service and understand the food allergy procedure and special orders/restrictions.
• Comply with all safety and sanitation guidelines and procedures.

Requirements

• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction.
• Multitask calmly and effectively under pressure.
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces.
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds.

Nice-to-haves

• Experience in a customer service role or restaurant environment is preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Paid vacation for qualifying employees
• 401(k)
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits