Host / Greeter Lucero

$33,280 - $33,280/Yr

Omni Hotels & Resorts - Tempe, AZ

Full-time

Remote - Tempe, AZ

Accommodation

About the position

The Host / Greeter at Lucero, located within the Omni Tempe Hotel at ASU, is responsible for creating an exceptional dining experience for guests from the moment they arrive. This role involves greeting guests, managing reservations, and ensuring a welcoming atmosphere in a fast-paced restaurant environment. The position requires strong communication skills and a passion for hospitality, making it ideal for individuals who thrive in guest-facing roles.

Responsibilities

• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Seat guests using Open Table software, ensuring server rotation on seating, pulling out chairs, placing clean menu in front of guest and letting the guest know who their server will be.
• Answer the phone upbeat and positive, take reservations and answer guest inquiries.
• Control the pace of the restaurant through reservation times and seating.
• Assign server sections, ensuring servers work different sections daily.
• Monitor dining rooms for seating availability, service, safety and wellbeing of guests.
• Assist servers and managers when needed.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Notify Managers and servers of VIP's and guest notes or issues.
• Attend department meetings and other required company trainings.
• Perform any other duties as assigned by management.

Requirements

• Previous experience in fine dining/upscale service preferred.
• Must have strong verbal and written communication in English.
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Stand or walk for an extended period or for an entire work shift in an indoor/outdoor environment.

Benefits

• Salary of $16/hour