Host / Hostess

Denny's - Rio Grande City, TX

Full-time - Entry Level

Rio Grande City, TX

Food Services and Drinking Places

About the position

The Host/Hostess at Denny's is responsible for greeting and seating guests in a friendly manner, ensuring a positive dining experience. This role involves managing guest flow, addressing concerns, and assisting service personnel to maintain high standards of guest satisfaction. The Host/Hostess plays a crucial role in the restaurant's operations by adhering to service timing standards and maintaining a clean and inviting environment.

Responsibilities

• Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
• Demonstrates a sense of urgency and meets service cycle timing standards
• Seats guests at clean, dry tables utilizing proper seating rotation
• Determines and provides for any special needs of guests
• Maintains guest waiting list and adheres to proper seating order procedures
• Describes promotions and suggestively sells while seating guests; takes initial beverage order
• Attends to any other guest needs during the entire dining experience as warranted
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Uses proper telephone etiquette
• Enters and delivers 'To Go' orders correctly
• Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
• Assists service personnel in providing beverage orders and refills and clearing and setting tables
• Willingly assists other team members without being asked
• Maintains proper supply of clean menus
• Lifts and carries supplies and equipment up to 30 lbs.
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Maintains foyer area of restaurant to be clean, organized and inviting to guests
• Completes all required side-work, including deep cleaning assignments
• Adheres to Denny's Brand Standards and internal policies and procedures
• Provides courteous service and is cordial to all team members and guests

Requirements

• Must have ability to raise a tray weighing up to 25 lbs.
• Must be able to bend, stoop, reach, wipe, lift, and grasp
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk during entire shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must possess basic math skills (add, subtract, multiply and divide)
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals
• Must have ability to communicate effectively in English, both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets Denny's uniform and grooming standards and maintains them throughout the shift
• Must be able to work flexible schedule, including holidays, nights and weekends
• Must have excellent guest service skills
• Must be dependable and able to learn basic tasks and follow instructions
• Must place a value on diversity and shows respect for others