Host Marketing National Casino Regional- Full Time (Harrahs Atlantic City/CES)

Caesars Entertainment - Atlantic City, NJ

Full-time

Atlantic City, NJ

Accommodation

About the position

The position focuses on enhancing gaming revenues by increasing visitation and consolidating play among NCM players. It aims to build loyalty among valued customers through effective marketing techniques and creating a welcoming experience for guests.

Responsibilities

• Maintain close ties with NCM guests through personal contact by phone and in person.
• Greet charter arrivals at Atlantic City airport.
• Greet guests upon check-in/check-out, in the casino, and participate in special events.
• Anticipate guests' needs and respond quickly to requests for transportation and accommodations.
• Use sound judgment and make decisions in accordance with established comp guidelines.
• Handle difficult guests and situations in a calm, professional manner.
• Comply with all applicable rules, regulations, laws, and policies, demonstrating integrity and honesty.

Requirements

• College degree in Marketing, Hotel, or Business preferred but not required.
• Minimum of 2 years experience in Casino Host, National Casino Marketing, or VIP Services in a major gaming operation, preferably in Atlantic City.
• Proven track record of providing excellent customer service.
• Excellent interpersonal, communication, team-building, and problem-solving skills.
• Willingness to work any shift when necessary.
• Ability to speak, read, write, and understand English; bilingual is a plus.
• Ability to get along with co-workers and work as a team.
• Well-groomed, professional appearance.
• Ability to uphold and demonstrate the highest level of integrity.

Nice-to-haves

• Bilingual skills are a plus.