About the position
Delaware North Parks and Resorts is seeking enthusiastic seasonal Hosts to join our team at Peaks of Otter Lodge, located in the picturesque Blue Ridge Mountains of Bedford, Virginia. As a Host, you will play a crucial role in creating memorable experiences for our guests by welcoming them and managing the host station. This position is perfect for individuals who thrive in a fast-paced environment and enjoy interacting with people. You will be responsible for reviewing the floor plan and reservation book daily to create seating charts, seating guests, and maintaining control of wait times. Additionally, you will inspect dining and serving areas to ensure cleanliness and proper setup, speak with guests to ensure their satisfaction with food and service, respond to any complaints, and thank guests as they leave. This role requires effective communication skills and the ability to manage multiple tasks simultaneously while maintaining a high energy level. Working at Peaks of Otter Lodge offers a unique opportunity to be part of a tight-knit team in a stunning natural setting. The lodge is situated along Virginia's famed Skyline Drive on the shore of Lake Abbott, providing easy access to hiking, tours, nature talks, and festivals. Each day presents a chance to inspire and be inspired in this beautiful location. Please note that Peaks of Otter Lodge does not provide employee housing, and this is a tipped position, with an hourly minimum pay of $12.15, not including potential tipped earnings. If you are looking for a job that allows you to feed your sense of wonder while working in one of the world's most storied national parks, we encourage you to apply now.
Responsibilities
- Review floor plan and reservation book daily to create seating charts
- Seat guests and maintain control of wait times
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Speak with guests to ensure satisfaction with food and service, respond to complaints, and thank guests as they are leaving
- Answer restaurant telephone line during assigned hours of operation
Requirements
- Prior experience in a guest service environment preferred
- Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
- Ability to effectively communicate with guests and team members
- No high school diploma or GED required
Benefits
- Weekly pay
- Free shift meal
- Employee discounts - 30% off retail items
- Referral bonus - earn $200 for each eligible referral
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
