Host

$36,400 - $43,680/Yr

The Hamilton - Washington, DC

Part-time,Full-time - Entry Level

Washington, DC

1,001-5,000 employees

Real Estate

About the position

The Hamilton is seeking a Host to join its vibrant team in Washington, DC. This role is essential in creating a welcoming atmosphere for guests and ensuring a smooth dining experience. The Host will be responsible for greeting guests, managing reservations, and assisting with various front-of-house tasks, contributing to the restaurant's reputation as a cornerstone of DC's dining scene.

Responsibilities

• Greet every guest in a friendly manner as they enter the restaurant
• Check the host podium for complete setup of materials and supplies at the start and end of the shift
• Clean menu covers, replace old or worn menus, and distribute them to bars and dining rooms
• Escort guests to requested and/or prearranged tables
• Assist servers with duties such as resetting tables or fulfilling guest requests
• Answer the phone promptly with a friendly and cordial greeting
• Communicate with customers and vendors, relay incoming calls to the appropriate people, and take messages
• Actively listen patiently and politely to customer inquiries and complaints, providing specific and accurate information about the restaurant operation, directions to the restaurant, and menu information
• Direct customer complaints and other problematical calls to the appropriate people; answer inquiries about reservations, review reservations, review reservation book, and inform customers about seating availability and accurately record reservations
• Prepare menus and reservations for the arrangement of tables and chairs for large parties
• Assist and direct personnel in the arrangement of tables and chairs for large parties
• Bid all departing parties a closing salutation and 'Thank You'
• Inspect bathrooms; clean and restock bathrooms with supplies as needed
• Check back at tables to ensure customer satisfaction and to work on customer relations

Requirements

• Excellent verbal and written communication skills
• Friendly, hardworking, and hospitality-driven with a commitment to excellence and top-tier service
• Problem solvers who can handle customer matters with courtesy, dignity, and respect
• Able to multitask effectively in a fast-paced environment
• Flexible availability to work mornings, late nights, weekends, holidays, and weekdays as needed

Nice-to-haves

• Experience in a similar role within the restaurant industry
• Knowledge of restaurant operations and customer service best practices

Benefits

• Competitive Pay: Earn compensation for your skills and dedication.
• Stable Company: Join a respected, stable organization.
• Flexible Schedule: Part-time, full-time, and on-call shifts available.
• Positive Culture: Embrace courtesy, dignity, and respect.
• Excellent Training: Classroom and on-premises training.
• Generous 401k: Immediate participation with competitive match.
• Restaurant Discounts: Enjoy 25% off at all Clyde's Restaurants for you and a guest.
• Meal Discount: Get 50% off your shift meal.
• Top Health Plan: Access medical, dental, vision, telemedicine, and wellness resources, plus reduced rates on various services.
• Support: Benefit from an Employee Assistance Program with legal, emotional, and financial support.
• Wellness Resources: Access digital Cognitive Behavioral Therapy and annual flu shots.
• Financial Assistance: Assistance fund for employees in need.
• Career Growth: Opportunities for rapid advancement.
• Merit Recognition: Rewards for excellence and hard work.
• Exclusive Discounts: Access a discount program with thousands of brands and services.