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Host
$16,640 - $31,200/Yr
BreWingz - Pearland, TX
posted 2 months ago
Full-time - Entry Level
Pearland, TX
Food Services and Drinking Places
About the position
The Host team member at Brewingz is responsible for creating a welcoming atmosphere for guests by greeting them warmly, managing reservations, and ensuring a pleasant dining experience. This role emphasizes customer service and the overall presentation of guest service areas.
Responsibilities
- Greet guests in a warm, friendly and sincere manner.
- Provide a warm welcome and a fond farewell upon departure.
- Answer phone calls and guest inquiries.
- Maintain full knowledge of the floor plan and seating charts.
- Manage day-to-day reservations, walk-ins, and cancellations/no-shows in the reservation system.
- Seat guests according to their preferences and under the direction of the Manager on duty.
- Ensure the overall presentation, cleanliness, and organization of assigned guest service areas, such as coat check, bathrooms, and other guest spaces.
- Guide guests to assigned tables and ensure their satisfaction.
- Take food and drink orders promptly and accurately.
Requirements
- Friendly demeanor and excellent customer service skills.
- Ability to manage reservations and seating efficiently.
- Knowledge of the restaurant's floor plan and seating arrangements.
