About the position
The Host position at Boston's Restaurant and Sports Bar involves greeting and seating guests promptly and courteously, ensuring a positive dining experience. The role requires coordination of the dining room's organization and cleanliness while maintaining high standards of guest service and product knowledge.
Responsibilities
- Greet and seat guests in a friendly and efficient manner.
- Coordinate the organization and traffic flow of the dining room.
- Assist in training and development of new team members as needed.
- Facilitate To-Go orders via phone or online and ensure timely execution.
- Handle cash and credit card transactions accurately during shifts.
- Follow procedures for reservations, telephone, waiting lists, and take-out orders.
- Maintain a professional image and adhere to uniform standards.
- Monitor responsible selling and service of alcohol according to licensing authorities.
- Report any concerns to the manager immediately.
- Ensure all guests are attended to and served according to company standards.
- Thank every guest sincerely for their patronage.
- Maintain a high level of food and beverage knowledge and ensure menu items are prepared according to standards.
- Stay informed about ongoing and upcoming promotions and assist in their implementation.
- Ensure cleanliness and safety of the restaurant in accordance with health department expectations.
Requirements
- Must be eligible to work in the United States.
- Strong communication and teamwork skills are essential.
- Ability to handle cash and credit card transactions accurately.
- Knowledge of food and beverage safety and sanitation practices.
Nice-to-haves
- Previous experience in a customer service role is preferred.
- Familiarity with restaurant operations and point-of-sale systems.
Benefits
- Happy hour
