Hotel Administrative Assistant

$33,280 - $33,280/Yr

Holiday Inn - Indianapolis, IN

Part-time,Full-time - Entry Level

Hybrid - Indianapolis, IN

Accommodation

About the position

The Hotel Administrative Assistant at Holiday Inn Indianapolis plays a crucial role in supporting the operations and sales tasks of the hotel. This position can be part-time or full-time, offering flexibility for candidates looking to supplement another job or seeking full-time employment. The primary focus is on ensuring consistent operations, maximizing revenue, and fulfilling administrative requirements while maintaining a professional attitude with guests and associates.

Responsibilities

• Assist Leadership with special projects and assignments.
• Enforce and execute all cash handling, check, and credit policies to accurately balance transactions, charges, payments, and guest billing.
• Place all orders for the hotel and submit invoices to accounting.
• Manage accounts receivable and complete end-of-the-month paperwork.
• Complete daily accounting paperwork and manage guest ledger, advance deposits, and tax-exempt guests/groups.
• Prepare new hire paperwork and complete projects and reports for the Regional Director.
• Stay organized, multitask, and prioritize to keep up with large workload demands.
• Maintain a professional attitude with all guests, vendors, and other associates.
• Perform periodic rate shops, site visits, and monitor online presence to know the competition.
• Monitor reservations daily for correct rates, rate codes, and company names.
• Attend weekly sales and revenue management calls and work with GM daily to ensure rates are correct.
• Inform GM and revenue manager of any necessary updates.
• Assist in managing social media communications.
• Enter all group rooming lists and coordinate group arrival, departure, etc. with the team.
• Manage the meeting room setup, cleanup, signage, etc.
• Coordinate internet search activities of Front Desk Associates.
• Ensure all group cutoff procedures are followed in a timely manner.
• Research existing leads as needed and contribute leads daily.

Requirements

• 1 year of hotel experience (required)
• 1 year of customer service experience (required)
• General computer knowledge including Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer.
• Ability to operate a calculator, fax, and printer.

Nice-to-haves

• Prior experience in hotel operations and/or sales is preferred.
• Website training is a plus.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount