Hotel Agent (FT) (Horseshoe Tunica)

Caesars Entertainment - Robinsonville, MS

Full-time - Entry Level

Robinsonville, MS

5,001-10,000 employees

Accommodation

About the position

As a Hotel Agent at Caesars Entertainment, you will be responsible for managing the check-in and check-out processes for hotel guests, ensuring a welcoming and positive experience. This role involves addressing guest inquiries, resolving complaints, and providing information about hotel services and local attractions. You will play a crucial role in maintaining guest satisfaction and operational efficiency within the hotel environment.

Responsibilities

• Process check-in and check-out transactions for guests.
• Register guests to their rooms while accurately receiving all pertinent information.
• Perform guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register and block reservations as needed.
• Take same day and future reservations following hotel rate structures and selling strategies.
• Respond to inquiries and complaints in an efficient, courteous, and professional manner.
• Assist guests with questions about the city and property.
• Help guests with booking dinner, shows, etc., when necessary.
• Assist with guest service recovery when possible.
• Maintain an upbeat and positive attitude at all times.
• Stay informed about current events in the hotel to assist guests.
• Act as a liaison on behalf of the guest to expedite requests.
• Maintain a professional and courteous attitude towards all guests.
• Anticipate guests' needs and expectations.
• Handle guest check-in and check-out in accordance with hotel credit and cash handling policies.
• Perform other tasks as assigned by supervisor or manager.
• Troubleshoot in-room movie, phone, and billing problems.
• Resolve customer complaints and answer inquiries about hotel services, events, directions, and local attractions.
• Cancel room reservations according to procedures.
• Balance a $1000 bank daily.
• Prepare key packets and ensure brochures are fully stocked.

Requirements

• Strong interpersonal and communication skills.
• One year experience in front desk or guest service field.
• 6 months experience in basic computer knowledge.
• Excellent oral and written communication in English; heavy telephone volume.
• Ability to tolerate secondary smoke.
• Must be a team player.
• Self-starter with strong problem-solving ability.

Nice-to-haves

• Proficient in a second language would be beneficial.