Hotel Assistant General Manager

Intermountain Management - Waco, TX

Full-time - Entry Level

Waco, TX

Professional, Scientific, and Technical Services

About the position

The Assistant General Manager at Aloft Waco is responsible for supporting the General Manager in overseeing hotel operations, ensuring guest satisfaction, and managing staff performance. This role requires a self-motivated individual who thrives in a fast-paced environment and is capable of training and motivating associates to meet brand and company standards.

Responsibilities

• Strive to increase guest satisfaction through employee development and quality service.
• Address complaints and resolve problems in a timely manner, developing alternative solutions as needed.
• Fulfill Manager on Duty shifts as required.
• Ensure thorough orientation for new team members is completed promptly.
• Assist the General Manager with scheduling based on occupancy to maintain appropriate staffing levels.
• Support team members to ensure their workload is manageable.

Requirements

• Hotel Management, General Business, or Marketing degree preferred.
• Six months to one year of hotel experience or equivalent combination of education and experience.
• Ability to maintain confidentiality of business and financial matters.
• Ability to work courteously and patiently with guests and associates.
• Flexibility to work weekends and varying shifts as needed.
• Ability to train employees on their job requirements.

Nice-to-haves

• Experience in the New Orleans market is advantageous.
• Previous Marriott experience is a plus.

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance