Hotel Assistant General Manager

$53,889 - $53,889/Yr

Aloft OKC Downtown Bricktown - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

About the position

The Assistant Hotel Manager at Aloft OKC Downtown Bricktown is responsible for ensuring the smooth operation of the hotel, delivering exceptional customer service, and maintaining high standards of guest satisfaction. This role requires strong leadership skills and the ability to manage various aspects of hotel operations effectively, including front desk management, guest relations, and financial oversight.

Responsibilities

• Assist the Hotel Manager in overseeing daily operations and ensuring compliance with hotel policies and procedures.
• Manage front desk operations, including guest check-in/check-out processes, reservations, and billing.
• Foster positive guest relations by addressing inquiries, resolving complaints, and ensuring overall satisfaction.
• Conduct night audits to ensure accurate financial reporting and maintain records of daily transactions.
• Support budgeting efforts by monitoring expenses and assisting in financial planning.
• Train, supervise, and motivate hotel staff to deliver outstanding service and maintain high operational standards.
• Collaborate with various departments to ensure seamless communication and coordination of services.
• Maintain cleanliness and organization of the front desk area and lobby.
• Stay informed about local attractions, events, and services to provide guests with valuable recommendations.

Requirements

• Previous experience in hospitality management or a similar role is preferred.
• Strong customer service skills with a focus on guest relations.
• Proficiency in budgeting and financial management practices.
• Experience with night audit procedures is a plus.
• Ability to communicate effectively; multilingual or bilingual abilities are highly desirable.
• Knowledge of front desk operations and hotel management software is beneficial.
• Excellent problem-solving skills and attention to detail.
• Strong leadership abilities with a commitment to team development.
• Flexibility to work various shifts, including weekends and holidays as needed.