Marriott International - West Palm Beach, FL
posted about 2 months ago
Part-time,Full-time - Entry Level
West Palm Beach, FL
Accommodation
About the position
The Hotel Desk Clerk (Night Audit) plays a crucial role in ensuring guests feel welcomed and comfortable during their stay. This position involves managing guest check-ins and check-outs, responding to guest requests, and maintaining the front desk area during night shifts. The Night Auditor is responsible for processing payments, running daily reports, and ensuring the security and confidentiality of guest information, all while providing excellent customer service.
Responsibilities
- Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Process night audit
- Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Maintain confidentiality of all guests, proprietary information
- Communicate any emergency, lost item, or theft to proper staff and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate any necessary messages
- Protect company assets
- Comply with all quality assurance expectations
- Keep doors locked during the night
- Clean and organize the front desk, lobby, and market area when the hotel is quiet.
Requirements
- A professional demeanor and a warm, welcoming personality
- Ability to engage easily and actively connect with others
- Genuine caring and compassion for guests
- Ability to create confidence and trust while communicating effectively
- Comfortable conversing with individuals from various backgrounds
- Direct yet tactful communication style
- Clear and professional language usage
- Ability to maintain awareness of undesirable persons on premises
- Clean professional appearance
- Ability to perform other reasonable job duties as requested by Supervisors
- Standing for long periods of time or entire shifts
- Reading and visually verifying information in various formats
- Fine motor skills and hand-eye coordination
- Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid vacation
- Merit increase
- Medical, Dental, Vision
- Long-term/Short-term Disability
- Accident insurance
- Critical Illness insurance
- Cross-training Opportunities
- Hotel Room Discounts
