Hotel Director of Sales

Kinseth Hospitality Companies - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

Accommodation

About the position

The Hotel Director of Sales is responsible for overseeing the sales of the hotel, banquet, and restaurant services. This role involves supervising the sales department employees and ensuring that the hotel meets its revenue goals through effective sales strategies and marketing plans. The Director of Sales will participate in the preparation of the annual hotel budget and oversee the development and implementation of marketing plans and action plans, including special promotions or packages aimed at increasing occupancy rates. In addition to budget preparation, the Director of Sales will track the activities of competitors and the market, communicating significant changes to the General Manager and Director of Operations. This position also requires participation in industry and civic organizations to promote business opportunities, leading hotel sales department meetings, and making solicitation and service calls to promote and sell the hotel’s facilities and services. The Director will prepare proposals and confirmations for group bookings, conduct property tours for prospective customers, and inform other departments of upcoming events to ensure proper planning throughout the property. Maintaining and utilizing the accounts tracing system/database and customer account files is essential for generating future business. The Director of Sales must also ensure compliance with company credit and deposit policies when booking business, prepare sales reports, and monitor guest satisfaction through follow-up surveys and thank you communications. Meeting or exceeding individual quantitative revenue and production goals set by the General Manager is a key performance indicator for this role. The Director of Sales is also responsible for following all KHC policies and procedures as outlined in the KHC handbook and property-specific guidelines, including dress code and safety standards. This position directly supervises 1-4 employees in the Sales Department, carrying out responsibilities such as interviewing, hiring, training, planning, assigning, and directing work, as well as monitoring and appraising work performance.

Responsibilities

• Oversee the sales of hotel, banquet, and restaurant services.
• Supervise sales department employees.
• Participate in preparation of annual hotel budget.
• Develop and implement marketing plans and action plans.
• Create special promotions or packages to build occupancy.
• Track competitor activities and market position.
• Communicate significant market changes to General Manager and Director of Operations.
• Participate in industry and civic organizations to promote business opportunities.
• Lead hotel sales department meetings.
• Make solicitation and service calls to promote hotel services.
• Respond to inquiries from customers and prospective clients.
• Prepare proposals and confirmations for group bookings.
• Conduct tours of the property with prospective customers.
• Inform other departments of upcoming events for proper planning.
• Maintain and use accounts tracing system/database.
• Ensure compliance with company credit and deposit policies.
• Prepare sales reports and record sales activities.
• Monitor guest satisfaction through follow-up surveys and thank you communications.
• Meet or exceed individual revenue and production goals set by the General Manager.
• Follow all KHC policies and procedures.

Requirements

• Proven experience in hotel sales or a related field.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective marketing strategies.
• Proficiency in using sales tracking systems and databases.
• Strong organizational skills and attention to detail.
• Ability to analyze market trends and competitor activities.

Nice-to-haves

• Experience in the hospitality industry.
• Familiarity with KHC policies and procedures.
• Knowledge of local market and community organizations.

Benefits

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants