Kinseth Hospitality Companies - Shreveport, LA
posted 5 months ago
The Hotel Director of Sales is responsible for overseeing the sales of the hotel, banquet, and restaurant services. This role involves supervising the sales department employees and ensuring that the hotel meets its revenue goals through effective sales strategies and marketing plans. The Director of Sales participates in the preparation of the annual hotel budget and oversees the development and implementation of marketing plans and action plans. This includes creating special promotions or packages aimed at increasing occupancy rates and tracking the activities of competitors in the market to communicate significant changes to the General Manager and Director of Operations. In addition to strategic planning, the Director of Sales is actively involved in promoting business opportunities by participating in industry and civic organizations. Leading hotel sales department meetings is a key responsibility, as is making solicitation and service calls to assigned accounts to promote and sell the hotel’s facilities and services. The Director will also respond to inquiries from customers and prospective clients, prepare proposals and confirmations for group bookings, and conduct property tours for potential customers. The role requires maintaining and utilizing an accounts tracing system/database to generate future business and ensuring compliance with company credit and deposit policies when booking business. The Director of Sales is also responsible for preparing sales reports, monitoring guest satisfaction through follow-up surveys, and meeting or exceeding individual revenue and production goals set by the General Manager. Compliance with Human Resource policies and timely processing of invoices are also essential duties of this position.