Hotel Front Desk Agent & Night Audit

La Quinta Inn & Suites - Albuquerque, NM

Part-time,Full-time - Entry Level

Albuquerque, NM

Accommodation

About the position

The Hotel Front Desk Agent & Night Audit position at La Quinta Inn & Suites is a customer-facing role responsible for creating a welcoming atmosphere for guests. This role involves managing check-ins and check-outs, handling guest inquiries, and ensuring a smooth operation at the front desk. The agent plays a crucial role in setting the tone for the guest experience and is expected to deliver exceptional service while managing various administrative tasks.

Responsibilities

• Provide a warm welcome and exceptional service to guests during check-in and check-out.
• Handle cash and credit card transactions accurately and confidently.
• Assist in closing daily work and posting correct daily totals.
• Perform minor maintenance tasks as needed and notify the general manager of any discrepancies.
• Follow up with supervisors for additional training and support.

Requirements

• Proficient in English communication skills, both written and verbal.
• Ability to read, write, and speak fluently in English; some Spanish is helpful.
• High school diploma or GED required.
• Experience in customer service and hospitality preferred.
• Basic cash handling skills and experience with computers and software.

Nice-to-haves

• Previous hotel experience is a plus.
• Bilingual skills, especially in Spanish, are beneficial.

Benefits

• Paid time off
• Employee discount
• Flexible schedule