Hotel Front Desk Agent & Night Audit
$20,800 - $22,880/Yr
La Quinta Inns & Suites Lafayette, LA - Lafayette, LA
posted 20 days ago
Full-time - Entry Level
Lafayette, LA
About the position
The Hotel Front Desk Agent & Night Audit position at La Quinta by Wyndham Lafayette Oil Center involves providing excellent customer service to guests, managing check-in and check-out processes, and ensuring a welcoming atmosphere at the hotel. This role is essential for maintaining guest satisfaction and supporting the overall operations of the hotel during both day and night shifts.
Responsibilities
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with any requests or issues during their stay
- Process payments and maintain accurate records
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
Requirements
- Excellent customer service and communication skills
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Ability to handle difficult situations with patience and professionalism
- Previous experience in a similar role is preferred, but not required
Benefits
- Flexible work hours
- Opportunities for skill development and career advancement
- Supportive management
- Collaborative work environment
- Work-life balance
