Hotel Front Desk Agent/ Night Auditor

About the position

The Hotel Front Desk Agent/Night Auditor at Hampton by Hilton is responsible for creating a welcoming atmosphere for guests, ensuring exceptional service during check-in and throughout their stay. This role involves handling guest inquiries, managing transactions, and performing minor maintenance tasks, all while maintaining a positive and professional demeanor. The position requires flexibility in working hours, including weekends and various shifts, to accommodate the needs of the hotel and its guests.

Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
• Assist in the closing of daily work and posting correct daily totals.
• Perform any necessary minor maintenance when situations arise.
• Notify general manager and document situations when discrepancies arise. Follow up with supervisor for additional training.

Requirements

• 1 year of Customer Service experience (required).
• Computer Knowledge (Microsoft Applications such as Microsoft Word, Excel, etc.).
• Proficient in English communication skills and able to read, write, and speak fluently; some Spanish is helpful.
• Must have weekend availability.

Nice-to-haves

• Hilton Front Desk experience preferred but not necessary; paid training is provided.
• Hilton PEP Property Management System experience (preferred, but not required).
• A great attitude and the willingness to work hard is highly preferred.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance
• Monthly Incentive Bonus after 90 days based on hotel revenue and guest service scores.