Hotel Front Desk Agent- Part Time

Days Inn • Orange Park, FL

372d • $29,120 - $31,200

About The Position

The Hotel Front Desk Agent position at Days Inn Orange Park is a part-time role focused on providing excellent guest service and managing front desk operations. The ideal candidate will be flexible, able to float between shifts, and assist in housekeeping as needed. Responsibilities include greeting guests, managing reservations, processing payments, and ensuring a smooth check-in and check-out experience.

Requirements

• 2 years of hotel front desk experience required.
• Experience with hotel reservation software (PMS) such as SynXis, SynXis Property Hub, Opera, etc. required.
• Strong communication skills.
• Ability to follow policies and procedures outlined by management.
• Highly motivated team player with strong initiative and desire for achievement.
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.
• Understanding of how third-party travel websites operate (Booking.com, Expedia, Hotels.com, etc.).

Nice To Haves

• Experience in housekeeping duties.
• Knowledge of cash handling procedures.

Responsibilities

• Check-in/Check-out hotel guests in a friendly, efficient, and courteous manner.
• Manage phone reservations.
• Process payments according to established hotel requirements.
• Follow all cash handling procedures and credit policies.
• Provide information and assistance to all guests.
• Familiar with hotel hospitality terminology.
• Obtain all necessary information when taking room reservations or walk-ins and follow the rate-quoting scenario.
• Fully comprehend and be able to operate all relevant aspects of the front desk computer system.
• Maintain regular attendance as required by scheduling, which will vary.
• Maintain high standards of personal appearance and grooming, which requires wearing the proper uniform.
• Must be able to maintain confidentiality of information.
• Ensure accuracy of all in house accounts before turning the day over.
• Correct any errors before completing the night audit.
• Hourly walk arounds of the property.

Benefits

• Employee assistance program
• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed