Hotel Front Desk Agent

$31,200 - $33,280/Yr

Avid An Ihg Hotel - Dublin, OH

Part-time,Full-time - Entry Level

Dublin, OH

About the position

The Front Desk Agent at IHG Hotel in Dublin, OH is responsible for providing exceptional guest experiences by managing check-in and check-out processes, handling inquiries, and ensuring guest satisfaction. This role requires strong communication skills and a friendly demeanor, as the agent will be the first point of contact for guests.

Responsibilities

• Greet Guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out procedures efficiently, ensuring all Guest information is accurate.
• Handle Guest inquiries, requests, and complaints promptly and professionally to ensure satisfaction.
• Maintain knowledge of hotel services, amenities, and local attractions to assist Guests effectively.
• Operate phone systems to manage incoming calls and relay messages to appropriate staff members.
• Collaborate with housekeeping and maintenance teams to ensure Guest rooms are prepared and maintained to high standards.
• Process payments accurately and maintain a balanced cash drawer.
• Assist in managing reservations through various platforms while ensuring data accuracy.
• Uphold IHG Brand standards and procedures while maintaining a positive atmosphere for Guests.

Requirements

• Strong phone etiquette with the ability to communicate clearly and effectively.
• Proven customer service skills with a focus on Guest relations in a hospitality environment.
• Familiarity with hospitality management principles is an advantage.
• Proficient in using phone systems and reservation software.
• IHG Opera experience is a plus!
• Ability to work well under pressure while maintaining attention to detail in a fast-paced environment.

Nice-to-haves

• Hotel experience: 1 year (Preferred)

Benefits

• Employee discount
• Flexible schedule